Shipping policy
Shipping Policy
At OXFINO, we aim to provide a reliable and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop at https://oxfino.shop.
1. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days exclude weekends and public holidays.
During promotional events, high-volume periods, or unexpected operational disruptions, processing may take longer than usual.
Customers will receive a shipping confirmation email once their order has been dispatched.
2. Shipping Destinations
OXFINO may offer shipping to selected domestic and international destinations.
Available countries, delivery services, shipping charges, and estimated delivery windows are displayed during checkout.
Shipping availability may vary depending on the destination, carrier coverage, and product restrictions.
3. Shipping Charges
Applicable shipping fees are calculated and displayed during checkout before payment is completed.
Shipping charges may vary based on:
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Delivery destination.
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Selected shipping method.
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Order size or weight.
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Applicable delivery service fees.
Any shipping promotion or free-shipping offer will be subject to the conditions displayed when the offer is made.
4. Estimated Delivery Times
Delivery estimates depend on the destination, shipping service, carrier operations, and other external circumstances.
Any delivery estimate provided at checkout or in a shipping confirmation is an estimate, not a guaranteed delivery date.
Delays may occur due to:
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Customs inspections.
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Weather conditions.
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Public holidays.
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Carrier service disruptions.
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Incorrect or incomplete delivery details.
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Other circumstances outside our reasonable control.
5. Order Tracking
Once an order has been dispatched, customers will receive tracking information by email where tracking is available.
Please allow 24–72 hours for tracking information to become active or show its first update.
Customers can use the tracking link provided in the shipping confirmation email to follow delivery progress.
If tracking has not updated after a reasonable period, contact support@oxfino.shop with your order number.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information during checkout.
Please check your name, street address, apartment or suite number, city, postal code, and contact information before placing an order.
If you notice an error, contact us immediately. We will try to assist, but address changes cannot be guaranteed once an order has entered processing or been handed to the carrier.
7. Delayed, Lost, or Undelivered Orders
If your order appears delayed, please check the tracking information first.
If tracking indicates delivery but you have not received the package, check with household members, building reception, or the local carrier where appropriate.
If the package remains missing, contact our support team with your order number and tracking details. We will review the available shipping information and assist according to the circumstances and applicable law.
8. Customs Duties and Import Taxes
International orders may be subject to import duties, customs charges, or local taxes.
Unless explicitly stated otherwise during checkout, these additional charges are the customer's responsibility.
Customs processing may also affect delivery estimates.
9. Multiple Shipments
Depending on product availability and fulfillment arrangements, items within one order may occasionally be shipped separately.
If this occurs, customers may receive separate shipping notifications and tracking details.
10. Contact Information
For shipping questions, delivery concerns, or tracking assistance, contact:
OXFINO
Website: https://oxfino.shop
Email: support@oxfino.shop
Address: 1842 Westlake Avenue, Suite 300, Seattle, WA 98109, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM.
We aim to respond to customer inquiries within 1–2 business days.