Frequently Asked Questions

Welcome to the OXFINO Help Center. Here you'll find answers to common questions about our clothing collections, orders, payments, shipping, returns, and customer support.

ABOUT OXFINO

1. What is OXFINO?

OXFINO is an online men's clothing store focused on contemporary styles, versatile wardrobe essentials, and modern everyday fashion.

2. Where can I shop for OXFINO products?

You can browse our collections and shop directly through https://oxfino.shop.

3. How can I contact OXFINO?

You can reach our customer support team at support@oxfino.shop.

ORDERS & PAYMENTS

4. How do I place an order?

Select your preferred products, choose the available size and options, add them to your shopping cart, and complete checkout using an available payment method.

5. Will I receive an order confirmation?

Yes. An order confirmation email is generally sent after your order is successfully placed.

6. What should I do if I don't receive a confirmation email?

Check your spam and promotions folders first. If you still cannot find it, contact us with the email address used during checkout.

7. Can I change or cancel my order?

You may request a change or cancellation before your order enters processing or is shipped. Changes cannot be guaranteed once fulfillment has started.

SHIPPING & DELIVERY

8. How long does order processing take?

Orders are generally processed within 1–3 business days.

9. How can I track my order?

After dispatch, a tracking link will be sent to your email where available.

10. Why isn't my tracking information updating?

Please allow 24–72 hours for tracking activation. Carrier updates may occasionally take longer.

11. Does OXFINO offer international shipping?

Available destinations and shipping options are displayed during checkout. Availability may depend on your location.

12. Are customs fees included?

Unless stated otherwise at checkout, international customs duties, import charges, and local taxes are the customer's responsibility.

RETURNS & REFUNDS

13. What is the return period?

Eligible products may be returned within 7 days of delivery.

14. What condition must returned items be in?

Items must be unworn, unused, unwashed, and in their original condition, with original tags and packaging where applicable.

15. Can I return underwear?

Underwear and intimate apparel are generally excluded for hygiene reasons unless the item arrives damaged, defective, or incorrect.

16. What if I receive the wrong or damaged product?

Contact support@oxfino.shop within 48 hours of delivery. Include your order number and clear photographs.

17. How long do refunds take?

Approved refunds are generally processed within 5–10 business days after inspection. Your payment provider may require additional time.

PRODUCT QUESTIONS

18. How do I choose the correct size?

Please review the sizing information provided on the relevant product page before purchasing. If you need assistance, contact our support team.

19. Will the product look exactly like the pictures?

We make reasonable efforts to display products accurately. However, lighting and screen settings may cause slight differences in color and appearance.

CUSTOMER SUPPORT

20. What are your support hours?

Monday–Friday, 9:00 AM–5:00 PM.

21. How quickly will I receive a response?

We aim to respond within 1–2 business days.

22. What information should I include when contacting support?

Include your name, order number if applicable, checkout email, and a clear explanation of your question.

CONTACT DETAILS

OXFINO
Website: https://oxfino.shop
Email: support@oxfino.shop
Address: 1842 Westlake Avenue, Suite 300, Seattle, WA 98109, United States

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