Privacy policy

Privacy Policy

OXFINO respects your privacy and understands the importance of protecting personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and what choices may be available to you.

This policy applies to visitors and customers using https://oxfino.shop.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal and Contact Information

  • Full name.

  • Email address.

  • Phone number.

  • Billing address.

  • Shipping address.

Order and Transaction Information

  • Products purchased.

  • Order history.

  • Payment status.

  • Transaction details.

  • Return and refund information.

Payment card information is generally handled by the payment providers used during checkout rather than stored directly by OXFINO.

Technical Information

  • IP address.

  • Browser type.

  • Device information.

  • Operating system.

  • Website activity.

  • Cookies and similar tracking technologies.

Customer Support Information

When you contact us, we may collect the details you provide, including questions, complaints, photographs, and other information necessary to assist you.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill customer orders.

  • Confirm payments and prevent fraudulent transactions.

  • Arrange shipping and delivery.

  • Handle returns, exchanges, and refunds.

  • Respond to customer service requests.

  • Improve website functionality and shopping experiences.

  • Understand website traffic and customer preferences.

  • Maintain business records.

  • Comply with legal obligations.

  • Send promotional communications where legally permitted.

3. How We Share Information

We may share relevant information with trusted third-party service providers that help us operate our store.

These may include:

  • Shopify and website hosting providers.

  • Payment processing companies.

  • Shipping and delivery providers.

  • Analytics and website performance services.

  • Customer support platforms.

  • Fraud prevention and security providers.

These providers receive information only as reasonably necessary to perform their services or meet applicable obligations.

We do not sell personal information in exchange for money.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and improve your browsing experience.

These technologies may help us:

  • Remember shopping cart items.

  • Maintain checkout functionality.

  • Understand how visitors use our website.

  • Improve website performance.

  • Remember certain preferences.

  • Support relevant marketing activities where permitted.

You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable retention requirements.

6. Data Security

OXFINO uses reasonable administrative and technical measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain information.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing certain requests.

8. Marketing Communications

Where permitted by law, we may send promotional emails about products, collections, or store updates.

You may unsubscribe from marketing emails by using the unsubscribe link provided in the message.

Even if you unsubscribe from marketing communications, we may still send essential transactional messages such as order confirmations, shipping notifications, and customer service responses.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control their privacy policies or practices.

We encourage customers to review the privacy policies of external websites before sharing personal information with them.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the matter.

11. International Data Transfers

Because our store may use service providers operating in different countries, your information may be processed or stored outside your country of residence.

Where required, appropriate safeguards will be applied in accordance with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business, services, or legal obligations.

The updated version will be published on this page with a revised effective date where appropriate.

13. Contact Information

For privacy questions or requests, contact:

OXFINO
Website: https://oxfino.shop
Email: support@oxfino.shop
Address: 1842 Westlake Avenue, Suite 300, Seattle, WA 98109, United States

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM.